What’s Your Plan?

July 28th, 2006

Fred DeLuca began what was to become the billion-dollar Subway Incorporated company with $1,000 and a high school diploma. But that’s not today’s punchline.

Here’s the quote in an excellent Inc. Magazine interview that got my attention. DeLuca was busy hammering partitions and rolling used refrigerators into his first restaurant, when:

Somewhere in the middle of construction, somebody came by and said, “What are you doing here?” I said, “I’m building a sandwich store.” They said, “You know, you can’t just build a sandwich store without getting some approvals.” I walked to town hall and said, “I have to get some kind of license for the store I’m gonna open.” The lady behind the counter said, “We need some kind of plans for your store.” I said, “Well, I don’t have any plans.” She said, “If you could draw something out, that would be great.” So I drew a sketch, gave it to her, and she stamped it, and that was it.

Reproduced with permission from The Billionaire Bootstrapper, an interview by Tom Nawrocki in the July 2006 issue of Inc. Magazine. Copyright ©2006 by Mansueto Ventures LLC. All rights reserved.

That’s not what They teach you in grade school, middle school, high school or college. And for the most part, I agree with Them, but that quote brought something else into focus:

When I taught studio art at my son’s Reggio Emilia school last year, one objective for our students (4-to-8-year-olds) was to get them planning—thinking ahead, making conscious choices, stretching their rationale, etc.

Well, there was one 7-year-old who just loved to be in there (studio was voluntary most of the time), building things, engineering things, pulling materials together in increasingly elaborate ways.

For two months, when he began to work, I asked him, “What’s your plan?”

At first, he complied with a hurried sketch. But it wasn’t very long before he’d simply eye me (or not even look up) from his fevered work, and insist, “I don’t know. I just want to build something.”

Finally, I decided to back off. It was clear I would either end up driving him out of the studio, or at least take a critical element away from his process. Something was driving him forward, not holding him back. Each piece outshone the last in complexity and resourcefulness.

“Maybe it’s OK,” I thought. “Maybe right now, this is what he needs.”

He was not the only one of my students who had trouble with plans, but he was the most engaged of those. And he was the one who taught me that, as often as we tell ourselves a project with no plan is doomed, sometimes it’s the plan that kills the project.

And maybe the project is the plan.

I figure Fred DeLuca did have at least some sort of plan. Maybe it was a verbally-based plan, or a tactile-kinesthetic plan, or something completely ineffible. It worked.

Now he can hire others to sort out milestones, work breakdown structure and risk. But it’s critical to respect your process—your strengths, your muses, as well as your weaknesses and your little devils.

If you don’t know what those are, find out.

More Small is the New Big Chapters

July 25th, 2006

As promised, I am posting the links to free sample chapters of Seth Godin’s latest book:

  • There are Two Ways to Catch a Plane
    I love this one! Godin compares the two most well-known travel styles—last-minute-race-to-gate traveler vs. up-early-relax-near-gate-’til-boarding traveler—with the ways businesses react to, or prepare for, change. Going to go get my folio now!

  • JetBlue
    This one’s REALLY short… and provokes some long thought about any business’ opportunities to enhance their customer’s experience. I know there’s that basic, old fashioned one: Be friendly, but be For Real… but what about some new ways to make the whole interaction (even during the truly drudge phases of a project) fun?

Thinking About Relocating

July 24th, 2006

I really, really enjoy living in Atlanta… although for the last year, we haven’t actually lived in Atlanta (and I confess I haven’t loved that nearly as much).

Still, the time may have arrived to move my little family and continually-evolving career/business back West.

With children, the task seems overwhelming.

The biz (my other child) will probably be a much simpler matter. After all, most of my clients are west of the Rio Grande, anyway. And some of them, I have never met personally.

There will be an office to move, with files, equipment, books… but so much will remain the same: Midnight IMs with colleagues, stuff to design, projects to carve with the “chisel” that is OmniGraffle, new software to learn, new contracts to build, and research, research, research. I can do all of that from anywhere.

My son, on the other hand, will need to find new friends, adjust to new learning and childcare routines, and let go of the relationships within which he has found so much encouragement and reassurance.

So, time to start a Big Fat List, and to begin juggling some additional plates:

  • Gracefully extricate us from our present home
  • Find our landing spot, in a kid-friendly neighborhood
  • Find that fabulous new learning situation for my son (whether school or homeschool)
  • Pack for the move, and the trip west
  • Figure out a way to fit in a stop at the Grand Canyon

I’ll be checking comments often, in case anyone feels inspired to help me pack.

Will OpenPlanningâ„¢ enhance collaboration?

July 18th, 2006

A new tool is available for managing projects, from SharedPlan. I’ve been on their mailing list for quite some time, and this is one of the few (out of the few I subscribe to) that sends out digestible amounts of useful information that I actually read.

Tracy at SharedPlan describes it this way:

OpenPlanning is an entirely new concept in the planning and execution of projects. With OpenPlanning, you can plan smarter by:

  • Finding example plans on which to base your new project.
  • Sharing your project expertise with your peers.
  • Receiving critical feedback on your project.

The watchword at SharedPlan is community. One great reminder I spotted on their website is “Projects are Completed by Teams”.

Oh. That’s right.

So… why not have the cost efficient ability to share project planning and progress with all, or key, team members? And why not have the ability to get (hopefully supportive) feedback from peers as you advance through the project?

I think SharedPlan is showing spark and foresight to offer — and provide the setting for — these possibilities.

Also, the SharedPlan folks conscientiously avoid developing products that are so full of features it is difficult to get started. I’ve downloaded it, and messed with it some. At first glance, it seems intuitive, and even fun to use. I’m looking to try out a simple project with it, and will post again when I’ve had some “real world” experience with it.

In the meantime, check it out, and please post a comment if you have direct experience with OpenPlanning.

Download OpenPlanning
(A form requests your email address, company name and industry)

For a brief video on how the product works, go here.

Small is the New Big

July 15th, 2006

I’m a BzzAgent. For me, Bzzing is a fun, intriguing way to explore word-of-mouth marketing by consciously participating in it: direct immersion.

The latest Bzz I’ve joined, and mean to spread via this blog, is about Seth Godin‘s latest book, Small is the New Big. As part of my personal Bzz, I’m permitted to post the links to the first two chapters here:

Seth Godin so belongs here, on this blog, because so much of what he says is bona fide, you-know-it-and-have-always-known-it, Common Sense. He takes that stuff we all barely shrug at and writes books about it.

He also belongs here, on this blog, because he believes in the best about people. He’s got a lot of hope and a lot of confidence that human beings can and will do great things if they are so inspired… so he has made it his mission to inspire them.

In a way, Small is the New Big is simply a “best of” Seth Godin. He writes for Fast Company, and has a hugely popular blog; The book compiles entries from both sources.

Here’s a snippet I particularly like:

A small law firm or accounting firm or ad agency is succeeding because they’re good, not because they’re big. So smart, small companies are happy to hire them.

So many of my clients ask me to make them look big… but what I hope I accomplish for them is to project the ways they are big.

After all, says Godin in the title chapter:

Small is the new big only when the person running the small thinks big.

I do want to put in that I don’t agree with this:

They’re stuck because society, or their bosses, or their spouses, or their co-workers won’t let them do what they already know they should do.

I mean, I know when I’m stuck. And when I am, as a free-thinking adult, I can’t think of a single person I can honestly blame. But I still appreciate the inspiration, and I can still use that inspiration to get unstuck, feed my dreams, get up the nerve, and restore my faith in my own Common Sense.

It seems Mr. Godin agrees:

I guarantee you’ll find some [ideas] that don’t work for you. But I’m certain that you’re smart enough to recognize the stuff you’ve always wanted to do buried deep inside one of these riffs. And I’m betting that once you’re inspired you’ll actually make something happen.

It’s Not a Weblog

July 14th, 2006

A client wants our firm to add a weblog to their developing site. What great timing! However, the suggested link to the new weblog will look pretty much like this:

WEBLOG

Can you think of any reason to click that link? (besides the fact that it is not really a link?) (oh, and unless the WEBLOG happens to be on the website of your favorite author/business hero/movie star?)

Here are some ideas for naming your blog to attract new readers:

  1. Straightforward titles that tell readers

    • What they’ll learn
    • How they’ll feel
    • How they’ll be enriched

    … are an ideal way to promote your blog through its title.

    Great examples:
    Church of the Customer
    JohnnyDeppWeb.com
    Respectful Workplace Blog
    Eco-Chick

  2. Vague, intriguing titles can entice people to click, but even if you do have the knack to come up with one, you still need to listen to feedback. I didn’t say respond to all feedback, just pay attention.

    Great examples:
    Bad Astronomy (try to resist)
    Marketallica
    Presentation Zen

  3. Ask yourself: Would this make a good magazine title?

    Often, if you wouldn’t pick it up off a magazine rack, you probably wouldn’t click a link with the same name.

    Of course, as with magazines, your subtitle can do some of the work to explain what your title means, but many blog directories include only the title, so make it work for you.

  4. Unless you’re well-known (at least in your industry), don’t use your name in the title.

    I originally did that very thing with this blog. But once I started this article, it occurred to me that I’m not quite famous enough. Yet.

Kudos to Church of the Customer

July 12th, 2006

Read Jackie Huba’s excellent critique of Coke’s attempts to do “social media“:

Coke and the Ego Fog

The first paragraph compares this colossal foray to “Mike Tyson getting into the boxing ring with a chainsaw”.

Besides being a great example of how not to do it, the comments by fellow marketing bloggers at the end of the article drive home the importance of letting customers honestly respond to your product.

Word of Mouth marketing and its sister marketing movements (will write more about those in upcoming posts) are full of sparkling potential for both business owners and consumers. The bottom line, however, is that you must be willing to:

  1. think differently
  2. set aside your cynicism (or at least convert it to discernment)

If you are a business owner, you must also be willing to believe so much in your product or service that you are willing to market it with 100% transparency, and to respond to all feedback with thoughtful humility.

What in heaven’s name does that mean?

For an excellent explanation, Church of the Customer also has a manifesto posted on Change This.

Joe Kittinger

July 10th, 2006

Joe Kittinger rose to an altitude of 102,800 feet in an open gondola, suspended from a balloon, and jumped. That was in 1960, and he still holds the world record for the highest jump. Is his story, and this video, about Soaring? Risk? Trust? Courage? Please do click the link and decide for yourself!

And go here if you need more. A little less vertigo, but fills in some of the missing pieces.

You can always just do a search on the man who leaped by clicking here.

The Big Fat List

July 9th, 2006

One great way to start new projects: with a Big Fat List.

I recommend doing it on paper, rather than on your computer. It is really important to do this before you start entering your to-dos or milestones in your favorite program, before you start organizing. Consider devoting (at least) one entire spiral pad to a single project.

Things that can go into the BFL:

  • To-do items
  • Problems
  • Ideas
  • Requests
  • People’s names and contact info
  • Possible resources
  • Actual resources
  • Business names and contact info
  • Possible tools (software, hardware, other)

This is also known as a Brain Dump (but it is more than that). Don’t try to do it in order. Don’t edit. Include everything. Be messy (but do make sure you’ll be able to read your own handwriting two months from now)!

Don’t show it to anyone. They’ll panic, or at least look at you funny.

Keep it at least for the duration of the project, add to it during the life of the project, and refer to it whever you sit down to evaluate your progress.

One of the biggest values of the Big Fat List is that it will support you to think outside of conventional project management wisdom (if necessary), and provide you the pivots from which to step outside the box:

No two projects are alike.

The best system is your system.

Your best system is the one that evolved to meet the needs of this project.

It Starts…

July 7th, 2006

The best way to start this new blog is to thank Jerry Deloff, who set it up for me! If you are looking for someone who makes coding look as easy as opening your blinds, speaks plain english, and is an all-around great guy, then contact him now! He’s also got great design sense, and created some killer 3D sets for Westwood Studios’ Blade Runner game.

Thanks for taking a first look at my new blog. I plan to cover design and project management, plus a little bit about sustainable futures… but who knows! Please come back soon to see how things have grown.

Penina

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