I’ve written a lot about the importance of listening and active listening in design, but it occurred to me that it might help to get more specific about how listening happens.

On two separate occasions, I’ve been asked if I’ve ever heard of the double diamond model of the design process. I’ve said no both times.

I think principles-led branding—and design—is the future within my industry, which gives me hope for everyone else.

TED Talk: Paleoanthropologist Genevieve von Petzinger has studied and codified ancient markings in caves across Europe. The uniformity of her findings suggest that graphic communication, and the ability to preserve and transmit messages beyond a single moment in time may be much older than we think.